Managed services

Support, Squad or Success

Select the skills program that perfectly complement your business & team

We can solve the wicked tech problems that others often can't ... it's one of the reasons our clients consistently award us a Net Promoter Score way above industry average on project completion.

Under our comprehensive selection of managed services, which we call Skills-as-a-Service, you can decide which level you require: Support, Squad or Success.

Each level includes everything in the level below, then builds in terms of expert guidance and planned outcomes, tailored to your strategic roadmap and operational needs.

We are technical experts, with broad and deep experience. This sets us apart and underpins our exceptional customer satisfaction levels.

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Support-as-a-Service

Reactive, SLA-bound support. Ticket-based with remote assistance ...

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Squad-as-a-Service

Pro-active, interactive support from multi-disciplinary team ...

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Success-as-a-Service

Strategic, board-level guidance. Access to SFIA Level 7 experts for GRC ...

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Costs Controlled

Expert Strategists

Bi-weekly Sprints

Skills Gaps Covered

Ensure Compliance

Eliminate Knee-jerk Spend

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Response assured

Ideal Support Levels

Bespoke Roadmaps

Resources Optimised

Flexible Engagement Options

Horizon Scanning

Supplier Vetting

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"We couldn't do it without ITHQ"

Philip Mitchell, IT Director of The Hippodrome, talks about the 20+ business critical solutions ITHQ have delivered and continue to manage for this world-famous, multi-level entertainment favourite ...

Read Case Study

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Support-as-a-Service

Our most basic service, Support is ticket-based and SLA-bound

Ideal for rapidly growing businesses with a small IT team that may be experiencing gaps in expertise or with a large workload

Are you onboarding dozens of new employees monthly, your IT team struggling to stay on top of vulnerabilities or with gaps in their expertise?

Support-as-a-Service is ideal for a small, but growing, business that needs a reactive, SLA-bound support system. Support gives you experts on hand when you need them to work with your IT team on issues they struggle to solve alone.

Simply raise a ticket and receive assistance remotely.

Some typical scenarios for businesses engaging our Support-as-a-Service would be due to ...

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... rapid growth

Rapid growth leads to managing on and off-boarding of staff, challenging for small IT teams. Support-as-a-Service allows you to quickly create tickets and our team handles the rest remotely, ensuring seamless access for new hires.

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... troubleshooting a problem

During a network security audit for example, vulnerabilities are discovered that need immediate attention. Support-as-a-Service provides swift troubleshooting, identifying and resolving security gaps, minimising downtime and ensuring business continuity.

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... tech team expertise gaps

Let's say your team lacks expertise in certain tools. An issue arises and they can't diagnose the problem, risking extended downtime. Support-as-a-Service steps in. Skilled engineers analyse the incident, identify root cause, and implement a resolution.

Squad-as-a-Service

This agile, proactive program brings experts into your business aligned to
bi-weekly sprints

Ideal for established, scaling businesses running complex projects that must meet schedule and budget

Are you embedding complex new platforms that can't run over time or budget, or facing challenges to optimisation and efficiency?

Squad-as-a-Service is ideal for a business that requires its critical platforms to be constantly monitored and optimised. You may also looking to identify and deploy automations and other efficiency-driving processes.

Your multi-disciplinary ITHQ squad works with your teams directly, providing proactive and interactive delivery. We use a tweaked agile framework to ensure continuous delivery of valuable services.

Businesses engaging our Support-as-a-Service would typically be experiencing challenges such as ...

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... critical constraints

Rolling out a new ERP system, for example, is a complex endeavour beyond many IT team's capacity. Squad-as-a-Service gives access to multidisciplinary experts who ensure a smooth, on-time, and on-budget deployment.

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... optimisation challenges

Maintaining optimal performance for critical infrastructure can be a constant challenge. Squad-as-a-Service means our experts monitor and fine-tune all platforms, identifying issues before they manifest, and implementing improvements to boost efficiency continually.

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... efficiency obstacles

Multiple siloed systems hinder data flow and operational efficiency. Squad-as-a-Service experts work closely with your teams, seamlessly integrating disparate platforms and automating processes, unlocking new synergies and streamlining workflows.

Get strategic, expert support

Book a chat with one of our strategists to see how Skills-as-a-Service can help your business

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Success-as-a-Service

Strategic, board-level guidance with access to SFIA Level 7 experts

Ideal for businesses subject to regulations or requiring expert guidance to achieve greater governance

Are your governance requirements, IT expertise and operational needs currently misaligned?

Success-as-a-Service is ideal if you require more robust governance, without compromising operational delivery or customer experience.

Your expert, strategic ITHQ team will work with you and your board to define outcomes and the ideal route to these being achieved. Your Success-as-a-Service can cover GRC, horizon scanning, supplier vetting and more.

Using our adapted agile methodology we work to bi-weekly sprints.

Businesses turn to our Success-as-a-Service when they find they are at a stage of their growth that requires ...

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... stronger IT governance

Board-level recognition for stronger IT governance requirements can outstrip team expertise. Success-as-a-Service facilitates executive workshops, helps develop a robust governance framework, aligns IT with business goals, and establishes clear roles and responsibilities.

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... compliant vendor selection

Re-evaluating IT vendors can cause supply chain disruptions. Success-as-a-Service experts conduct thorough vendor assessments, analysing pricing, capabilities, and security postures. Their guidance helps confirm reliable partners, ensuring cost-effectiveness and resilience.

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... strategic reviews

Future-proofing operations increasingly means adopting cutting-edge technologies like AI and IoT. Success-as-a-Service strategists work with your leaders, conducting horizon scanning, assessing impact, and developing a thorough digital transformation roadmap.